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(907) 344-0200

Hillside Family Medicine
& Occupational Medicine

Hillside Family Medicine
& Occupational Medicine

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COVID-19 Updates

To Our Valued Patients,

Hillside Family Medicine is open for business! Alaska is starting the reopening process and we are as well. We are still taking steps to mitigate the spread of COVID19, and follow the SOA Health Mandates. We have taken many steps to protect our patients’ health, including creating a system for virtual telemedicine appointments. This allows you to see your medical provider who has access to your medical record, understands you, is able to write and refill prescriptions, and give you recommendations just as they would in a regular visit. We are still scheduling on-site appointments for those that need them, including examinations that cannot be properly performed outside of a clinical setting, as well as laboratory and x-ray services.

In order to protect our patients and staff, we have implemented protocols to help maintain a safe environment:  

  • Persons with respiratory symptoms, including staff members, will not be allowed on-site.
  • We are now offering easy-access, HIPAA compliant telemedicine appointments through Updox. A link will be sent to you by your provider once the medical assistants have called and collected the necessary information for your appointment. The link will be sent via text or e-mail, whichever is your preference.
  • All staff and patients are required to wear masks, which will be provided to patients at check-in.
  • We have reduced touchpoints in all patient areas (pens, magazines, water dispensers, etc.).
  • Areas are disinfected frequently and we are operating with only necessary staff.
  • Seating in the waiting room is limited and spaced appropriately. Patients are given the option to wait in their cars until they are brought back to a patient room, if preferred.
  • We ask that patients attend their appointments alone if possible.

We are also offering COVID-19 testing for our established patients. All COVID-19 test samples are collected by the patient via self-swab in the patient's personal vehicle. The medical receptionist will provide instructions on how to proceed with the appointment upon scheduling. Directions for test sample collection will be provided by the medical assistants. If you are symptomatic a telemedicine appointment is required for evaluation to determine if a COVID-19 test is needed along with providing any further treatment, prescriptions and medical plan based off of the medical assessment. Test results usually take 24-72hrs but may take longer due to the increase in testing to comply with health and travel mandate requirements.

We are dedicated to serving the needs of our community and are doing everything in our power to maintain a safe environment for both our patients and staff members.  We are thankful to live in a place like Alaska where we are effectively working together to overcome these obstacles and encourage one another.

We will be consistently updating our Facebook page and website as new information arises. Please call the clinic if there is anything we can do for you.  We are happy to help!

For you, your family, your future,

Your Hillside Family Medicine Team

 

Here some additional Links we feel you might find helpful.
Steps to Prevent Getting Sick
Steps to Take if You Are Sick
How to Use Cloth Face Coverings

Hillside Family Medicine

Address:
9220 Lake Otis Parkway, Ste 9
Anchorage, Alaska 99507
Map & Directions

Phone:
907-344-0200

Fax:
907-344-0214

Email:
staff@hillsidemedicine.com

Patient Portal Website
hillsidemedicine.myupdox.com

Hours of Operation:

Monday: 8AM–6PM
Tuesday: 8AM–8PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–4PM
Saturday: 8AM–4PM
Sunday: Closed

Closed For Lunch: 12PM-1PM